Lou is Head of Family Engagement for the Healthcare Safety Investigation Branch (HSIB). Before she joined HSIB, Louise served as a Police Officer for 30 years, where she specialised in family liaison work. This work focused on working with bereaved families and also supporting teams of trained family liaison officers in investigations following murder, manslaughter, road death and mass fatality incidents.
Louise is now using and adapting this experience and is passionate in ensuring effective family involvement is a key priority in HSIB’s patients safety investigations.
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