At Baby Lifeline Training we are committed to protecting your personal data.

The details you provide will only be used by Baby Lifeline Training. We will never swap, share or sell your details.

We protect any personal information that you share with us, or that we get from other organisations and we keep it safe. We always aim to be clear with you about how we will use your data and we promise not to do anything with it that you would not reasonably expect.

What is the definition of personal data?

Personal information is any information that can be used to identify you.

It can include information such as your name, date of birth, e-mail address, postal address, telephone number, as well as information relating to your health.

The type and quantity of information we collect and how we use it depends on why you are providing it. We promise that we will only gather information from you that is adequate and relevant to be used for an explicit and specific purpose.


Where do we obtain personal data from?

When you give to us directly

We collect personal information about you when you complete the Enquiry or Contact form on the website, enrol on a course with us, when you complete a delegate information form at one of our courses and when you complete a course booking form.

When somebody else provides us with data on your behalf

We can also obtain your data If a member of staff from within your organisation supplies us with it and gives us permission to contact you regarding your attendance on a course.

Whenever you provide personal data you should check the Privacy Policy of that organisation to understand fully how that organisation will process your data.


Social Media

We will only contact you through social media sites such as Facebook, Linked In, Instagram or Twitter if your privacy settings give us access to your contact details.


How do we use your information?

  1. We use your personal information to provide you with the information about the training course that you are attending e.g. venue, timings, parking etc
  2. We use your information to send you information about other training courses that may be relevant to you
  3. We use your information for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies
  4. We may use your data to send you relevant surveys where your responses will inform our research
  5. We may use your personal information to look into, and respond to, complaints, legal claims or other issues
  6. We will use your bank account details to process a payment that you have made to us


Who do we share your information with?

We will not share or sell your personal data with any third parties.

We may confirm to your Trust Leader that you have attended a course by referring to the course sign in sheet

How can you ask Baby Lifeline Training to stop using your personal data?

You have the right to withdraw consent for us to contact you at any time.

You are not required to provide personal data to us. However, your failure to do so may affect your ability to provide the services you request.  For example, we are unable to send you information about the course that you have enrolled on to.

Whenever we send you a newsletter in an e-mail, we will always include a simple and clear way to unsubscribe from future mailings.

If at any time you wish to withdraw your consent and tell us not to contact you then please contact a member of the Baby Lifeline Training team on:

By e-mail: training@babylifeline.org.uk

By phone: 01676 534671

By post:

Baby Lifeline Training

The Granary

Fernhill Court

Balsall Street East

Balsall Common


We will endeavour to make sure that your preferences are updated as soon as possible and within a maximum of 72 hours.

How can I update or correct the personal data that the charity has from me?

You can contact us at any time to update the personal details that we have on our database – in fact, that would be a great help to us.

You can also contact us at any time to inform us if you would like to change your contact preferences or to change what information you would like to receive from us e.g. Monthly training newsletter.

If at any time you wish to amend your details, please contact a member of the Baby Lifeline Training team.

We will endeavour to make sure that your preferences are updated as soon as possible and within a maximum of 72 hours.

Your rights

You will always have control over your personal data. You have the right to request information about the data we hold on you at any time for free. We promise to provide access to that data within 1 month of your request.

You have the right to correct your data and update your preferences at any time

You have the right to have your data erased at any time.

You have a right to ask us to stop processing your personal data at any time.

How often will my preferences be refreshed?

We will not pester you but we do want to make sure that we keep your information up to date.

The National Council of Voluntary Organisations working group on consent in September 2016 proposed that large fundraising organisations that undertake mass fundraising campaigns should consider refreshing consent at least every 24 months. Therefore, unless we hear from you sooner, we will make contact with you through your preferred method at least every 24 months.

You can help us to keep the details we have for you up to date by informing us if you move house or change your e-mail or phone number.

Who do I speak to if I have a question regarding the use of my data?

If you have any questions or queries about any aspect of how we store, update and use your personal data then we would be more than happy to talk to you. The most appropriate person to speak to would be Daniella Ferrarin, Training & Events Co-ordinator.

How can I lodge a complaint about the way in which Baby Lifeline Training has used my data?

If you have contacted us and you are unhappy with the way in which we have dealt with a query regarding the use of your data then it is within your rights to lodge a complaint with a supervisory authority.

The ICO (Information Commissioner’s Office) is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

You can find out more information or report a concern through the ICO website:


How does Baby Lifeline Training keep your data safe and who has access to it?

Everyone who handles your data has a responsibility to protect it in accordance with the law. The charity has a comprehensive Data and Procedure Management policy in place to ensure that staff members are aware of the regulations surrounding the use of personal data. All staff and volunteers who have access to your data will be fully trained.

Password access and the appropriate firewalls are in place to ensure that only those with permission can access your data.

What security is in place to protect the loss, misuse or alteration of your information?

A data breach can be defined as, ‘accidental or unlawful destruction, loss alteration, unauthorised disclosure of, access to, personal data’.

In the event of a data breach the charity will contact the ICO (Information Commissioner’s Office) within 72 hours. The consequences of the breach will be documented and the appropriate actions will be taken to mitigate the consequences.

The training company has a commitment to our clients to alert them if the breach poses a high risk to their rights and freedoms. As a charity, we are committed to notifying the ICO if an individual is likely to suffer ‘some form of damage’, such as an identity theft. We also promise to contact the ICO if the data breach leaves any of our supporters open to financial loss.

How will I know if you make changes to this Privacy policy?

The date in the footer of this document indicates when this document was last updated.

When we make changes to this privacy policy we will make an announcement on our website and through our social media channels.


Updated May 2018